Ziptravo Customer Questions

For questions about home and kitchen products or an existing purchase, contact service@ziptravo.com. Include your order number and checkout email for order-related assistance.

Payments and Checkout

What payment methods can I use?

The available payment methods are displayed at checkout. Availability may depend on your location, device, and payment provider.

Where do I enter a discount code?

Use the discount field during checkout. On some mobile devices, expand the order summary to find it. Confirm that the discount has been applied before paying.

What is the shipping fee?

Standard shipping is USD $5.99 per order, before any applicable shipping promotion. The final charge is displayed before payment.

Shipping and Delivery

Do you offer international shipping?

We deliver to destinations supported by our checkout and logistics providers. Delivery availability may vary by location.

How long does an order take?

Order preparation generally takes 1–3 business days after payment confirmation. Standard transit is estimated at 10–20 business days after dispatch.

These are separate periods. Customs clearance, public holidays, and carrier conditions may affect delivery.

How can I track my package?

We will email tracking information after shipment. Please allow several business days for initial carrier records to appear.

If tracking remains unchanged for more than 7 business days, or delivery exceeds the estimated window, contact us so we can investigate. A recent tracking update does not guarantee a particular delivery date.

Why did my order arrive in separate packages?

Items may be dispatched separately depending on availability and fulfillment arrangements. We will provide separate tracking details when available.

Order Changes

Can I correct my address or selected products?

Please email us within 12 hours after ordering, including your order number and the exact change requested.

We will check whether the change is still possible. Requests cannot be guaranteed once fulfillment begins.

Can I cancel an order?

Contact us immediately. Cancellation can only be considered before fulfillment or dispatch and must be confirmed by our team.

If approved, the amount paid for the canceled order will be refunded to the original payment method without a cancellation fee.

After Delivery

Can I return an item because I changed my mind?

We do not offer discretionary change-of-mind returns or exchanges, except where applicable law provides a cancellation or return right.

This does not affect remedies for damaged, defective, incorrect, missing, or misdescribed products.

What if something is wrong with my order?

Contact service@ziptravo.com promptly, preferably within 7 calendar days after delivery. Include your order number, a description of the issue, and relevant photos where available.

This reporting request does not shorten any rights provided by applicable law.

Do I have to pay to return a defective or incorrect item?

Ziptravo covers necessary return shipping for verified issues attributable to us when a return is required. Please obtain our instructions before sending anything back.

When will an approved refund be issued?

Approved refunds are processed within 5–10 business days after approval and receipt of any required return. Refunds go to the original payment method, and bank posting times may vary.

What if my confirmation email is missing?

Check spam and promotional folders. If you still cannot find it, contact us with the name and email used for the purchase.

Who Operates Ziptravo?

Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED
Email: service@ziptravo.com
Customer Service: +852 47485827

Registered Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Website: https://ziptravo.com