Return & Refund Policy

This page explains after-sales support for purchases from Ziptravo, including order problems, authorized returns, cancellations, and refunds.

Please contact service@ziptravo.com before sending any product back.

When Is a Return or Refund Available?

We provide support for products that arrive damaged, defective, incorrect, or with items missing from the order.

We do not offer discretionary returns or exchanges solely for personal preference, incorrect selection, or change of mind, except where applicable law provides a cancellation, withdrawal, or return right.

Nothing in this policy excludes remedies for misdescribed goods or other rights that cannot lawfully be restricted.

How Do I Report an Order Problem?

Please inspect your delivery and contact us promptly, preferably within 7 calendar days after receipt.

Include:

• Your order number and checkout email

• The affected item and a description of the problem

• Relevant photos or videos, where reasonably available

• A packaging or shipping-label photo where relevant to the issue

Retain the item and packaging while we investigate.

The seven-day reporting request helps us resolve delivery issues promptly. It does not exclude qualifying claims made within a longer period provided by law, including defects discovered later.

What Resolution Will I Receive?

We will review your request and explain the appropriate options based on the issue, product availability, and applicable consumer rights.

A resolution may include:

• Replacement of the affected product

• Reshipment of a missing or incorrect item

• Return and refund

• A refund without return where appropriate

• A partial refund where appropriate and agreed with you

We will not require you to accept a partial refund instead of a remedy to which you are legally entitled.

How Are Returns Arranged?

If a return is required, we will provide the return address and instructions.

For a verified item that arrived damaged, defective, or incorrectly supplied due to our error, Ziptravo covers necessary return shipping costs.

Please do not send a parcel to our registered company address unless our team specifically instructs you to do so. Retain proof of postage and tracking information.

Where available, include supplied accessories and packaging. The damage or defect covered by an accepted claim will not itself make the return ineligible.

How Long Does a Refund Take?

Approved refunds are issued to the original payment method within 5–10 business days after approval and receipt of any required return.

If we confirm that no return is necessary, the processing period begins upon refund approval. Any shorter deadline required by applicable law takes precedence.

We will send confirmation after issuing the refund. Your bank or payment provider may require additional time to display the credit.

Refunds for verified merchant errors will include applicable shipping charges where required by law or appropriate to the resolution.

Can I Cancel Before Shipment?

Contact us immediately with your order number.

Cancellation can only be considered before fulfillment or dispatch and requires confirmation from our team. An email request alone does not confirm that the order has been canceled.

For an approved cancellation, the amount paid for the canceled order will be refunded to the original payment method without a cancellation fee.

Once dispatched, the order must be handled under the applicable after-sales provisions of this policy.

What If My Refund Is Missing?

Check the original payment account and contact your bank or payment provider. If the expected processing period has passed, email service@ziptravo.com with your order number so we can assist.

Company and Contact Information

Email: service@ziptravo.com
Customer Service: +852 47485827
Operated by: HAIYING TECHNOLOGY LIMITED
Business License Entity: HAIYING TECHNOLOGY LIMITED

Registered Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING
2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Website: https://ziptravo.com

The address above identifies our registered business location. Merchandise should only be returned to the address provided in your return instructions.

Your mandatory consumer rights remain unaffected by this policy.