Privacy Notice

At Ziptravo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit ziptravo.com (the "Site"), purchase our products, or otherwise interact with us.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a secure and reliable shopping experience.

Information You Provide

When you place an order, create an account, or contact our customer support team, we may collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order information
  • Customer support communications

Payment Information

Payment information is securely processed through third party payment providers.

Ziptravo does not store complete credit card numbers or sensitive payment credentials on its own servers after transactions are completed.

Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website interaction data
  • Cookie information

This information helps us improve website functionality, security, and customer experience.

2. How We Use Your Information

We may use collected information for the following purposes:

Order Fulfillment

  • Process payments
  • Arrange shipping
  • Provide order confirmations
  • Provide tracking updates

Service Improvement

  • Improve website performance
  • Understand customer preferences
  • Optimize product selections and shopping experience

Communication

  • Respond to customer inquiries
  • Send order related notifications
  • Send promotional communications when customers choose to receive them

Security

  • Detect and prevent fraudulent activities
  • Protect customers and website security
  • Maintain reliable website operations

3. Data Protection & Security

We implement reasonable technical and organizational measures to protect customer information.

Encryption

We use Secure Socket Layer (SSL) technology to help protect sensitive information transmitted through our website.

Payment Security

Payment transactions are processed through secure payment providers.

Ziptravo does not retain complete payment card details after transactions.

Restricted Access

Access to personal information is limited to authorized personnel and service providers who require such information to operate our business.

4. Third Party Disclosure

We do not sell, rent, or authorize unauthorized transfers of your personal information.

To operate our website, provide services, analyze performance, and support marketing activities, we may share limited information with trusted third party service providers.

These providers may assist with:

  • Payment processing
  • Order fulfillment
  • Shipping services
  • Email communication
  • Website analytics
  • Advertising measurement

Advertising & Analytics Partners

Ziptravo may work with third party advertising and analytics providers that use cookies, pixels, SDKs, or similar technologies to measure advertising performance and improve marketing effectiveness.

AppLovin (Axon)

We may use AppLovin services for advertising measurement, attribution, analytics, and personalized advertising activities.

AppLovin may collect and process information according to its own privacy practices.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Meta Platforms

We may use Meta services for advertising measurement, conversion tracking, and social media integration.

Privacy Policy:

https://www.facebook.com/privacy/policy

Google Services

We may use Google services for website analytics, performance monitoring, and improving user experience.

Privacy Policy:

https://policies.google.com/privacy

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Maintain shopping cart functionality
  • Remember customer preferences
  • Analyze website traffic
  • Measure advertising effectiveness
  • Improve website performance

You may manage cookie preferences through your browser settings.

For Shopify cookie information:

https://www.shopify.com/legal/cookies

6. Children's Privacy

Ziptravo is intended for general consumers.

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child has been collected, we will take reasonable steps to remove such information.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with applicable privacy requirements:

  • Users may browse our website without creating an account.
  • This Privacy Policy is available through a visible link on our website.
  • Customers may contact us regarding questions about personal information usage.

We respect applicable browser privacy preferences, including Do Not Track (DNT) signals where required.

8. GDPR Compliance (For European Economic Area Residents)

If you are located in the European Economic Area (EEA), you may have rights regarding your personal information, including:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of personal information where applicable
  • Right to restrict certain processing activities
  • Right to object to certain processing activities

To exercise these rights, please contact:

Email: service@ziptravo.com

9. CCPA/CPRA Compliance (For California Residents)

California residents may have rights regarding personal information, including:

Right to Know

You may request information about categories of personal information collected, used, or disclosed.

Right to Delete

You may request deletion of personal information where applicable.

Right to Opt Out

Ziptravo does not sell personal information for monetary value.

However, certain identifiers may be shared with advertising partners, such as AppLovin, Meta, or other authorized providers for advertising measurement and personalization.

Customers may request information or submit privacy related requests by contacting:

Email: service@ziptravo.com

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, disclosure, or loss.

However, no method of online transmission or storage can guarantee complete security.

11. CAN SPAM Act Compliance

If customers choose to receive promotional emails, Ziptravo will:

  • Use accurate sender information
  • Avoid misleading subject lines
  • Provide unsubscribe options
  • Process unsubscribe requests within a reasonable timeframe

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Store Name: Ziptravo

Company Name: HAIYING TECHNOLOGY LIMITED

Email: service@ziptravo.com

Phone: +852 47485827

Registered Address:

ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2‑4 SHEUNG HEI STREET, SAN PO KONG, HK